"I could build this in Home Assistant myself."
You can build the trigger - that part stays yours. What you'd still be building is reliable SMS and voice delivery, escalation with acknowledgment, a false alarm delay, and consent handling - and then maintaining it forever. We manage that layer so a real emergency never hits a bug you shipped at 1am.
"Is this monitoring? Will someone respond?"
It's your people, not a call center - alerted in seconds, escalated if the first person misses it. That is deliberately different from monitoring: the people who actually know your home decide what happens next.
"Open - so it's open source and free?"
Open ecosystem: it works with any hardware and nothing locks you in. The Home Assistant integration and SDKs are open source; the hosted service is the paid part.
"How do I know it will actually work?"
Test it tonight. Test mode runs your real policy on its real timeline and records exactly who would have been reached - then flip to live and trip it once for real. Your own phone ringing is the proof.
"Do my contacts need to install anything?"
No. Alerts arrive as normal texts, calls, and email, and acknowledging is one tap on a link. Every contact consents before they can be alerted, and they can always opt out.
"Some of my people live abroad. Will they get texts and calls?"
Email reaches them anywhere. SMS and voice calls are available in select countries - see supported countries. For anyone outside that list, add an email address so they still hear about it.
"What happens if I outgrow Free?"
Nothing breaks and nothing is deleted. Upgrade when one round of texts and calls to three people stops being a response plan - that is usually the moment you want escalation that keeps going until someone answers.
"And if I go back to Free, or my card lapses?"
You keep Pro to the end of what you paid for; there are no refunds for the remainder. Then the account drops to Free's limits. When you downgrade you choose which alarm, policy and contacts stay; everything else is locked, not deleted, and upgrading brings it all back. A lapsed card works the same way, keeping the oldest of each. Locked items stay in your account, read-only, for as long as the account is open, and you can delete any of them yourself whenever you like. Incident history is never touched.